99% of our orders ship same or next business day after being purchased. Online orders requesting expedited shipping must be placed no later than 11:00am (CST) for same-day shipping. After 11am, please call (877)-653-9577 to ensure we can ship your order out on time.
Special note: Pre-assembled shadow boxes normally do not ship within one business day. We are very careful to ensure that these cases are professionally assembled and meet all of your specifications, which takes time.
Once your order has been packaged and labeled for shipment you will receive an automatic email from our shipping department with your tracking numbers. FedEx order will generally be labeled and ready for shipment by 3pm (CST) while USPS packages may not have a tracking number generated until 5pm (CST).
If the tracking information for your shipment shows that it was delivered, but you haven't seen it there are a couple things to check first.
1. Please check your order confirmation to make sure the shipping address on the order was correct and complete. If there was an error it is possible your order went to a different address or is being re-routed back to us.
2. Sometimes delivery personnel leave packages with neighbors or front offices (if delivering to an apartment building). Please check around your property or with anyone that might have accepted the package for you, or kept it for safe keeping after it was dropped off.
3. USPS packages quite often arrive 1-2 days after they are marked as delivered. Please allow an additional day for USPS packages to be delivered.. If you still can't locate it let us know and we'll see what we can do from our end!
Here at USAMM, we do our best to keep the price of updating awards as low as possible for our customers. While there are many instances in which we can take your previous awards set back and update them at minimal cost, there are some situations in which we simply cannot update awards in a cost-effective manner. In those cases, a new set would need to be purchased. For more details, please see our awards rebuild form here.
Please send your ribbons/medals, along with the completed Awards Rebuild Form, to the address on the bottom of the form. Once received, we will create an order and email you an invoice for payment.
While we do our best to carry any and all state awards and devices we can get our hands on, there are a few that, at this point, we are unable to carry due to short supply. If there’s an award that you do not see on our site, there are a couple of options:
a. You can send us the ribbon if you're able to find it through another source and we can use that ribbon's materials to make a thin ribbon to add to your rack. The procedure here would be to send us the state ribbon(s) with your contact information (name, phone number, email) and we will contact you when the ribbon arrives here, and place the order for your ribbon rack at that point.
b. You can order a set of the standard (slide-on) style ribbons and have us leave a spot empty for you to add the award yourself. This process would require you to purchase a ribbon rack that can accommodate the ribbons you purchase from us, PLUS the ribbon(s) you have at home. For more details about this option, please call our customer service line at (877)-653-9577.
If an item that you have purchased is out of stock, we will not hold the rest of your order up while we wait. Everything that is in stock will ship within one business day. The only instance in which an order will not ship due to a backordered item is if that item is part of a custom awards set or a tailored uniform. In either of those cases, you will be contacted by our customer service department so we can let you know when we expect your order to ship.
We are happy to accept products for exchange or for a refund as long as those items are in the same condition that they were when they were originally sent to you. There is no service fee for exchanges and USAMM will cover the cost of shipping for the new item. For details, please see our Shipping & Returns policy here
Please note that footwear must be returned exactly the way it was shipped to you, with the shoes/boots in their original, undamaged packaging, packed within a larger box for shipment. Any returns that do not arrive in the original shoebox will not be accepted.
We will process your return and issue a refund immediately, however, please allow up to 7 business days for the funds to reach your account as the time it takes for various banking institutions to accept a refund can vary.
Please create an account here
Once your account is created, call (877)-653-9577 or email cs@usamm.com to request tax exempt status. Once approved, the taxes will be removed from your order and you can immediately complete your order online. Please ensure these steps are taken before placing your order.
Yes! If your order has not yet left our warehouse we can certainly adjust the awards. For the fastest assistance, and the best chance of catching the order in time, please give us a call at (877)-653-9577
Any one of our representatives can update the order and process payment for the additions over the phone.
